Good To Know
Frequently Asked Questions
Everything about check-in, cancellation, the deposit and parking, in one place.
Arrival & Check-in
Check-in is from 16:00 and check-out is by 11:00.
An online check-in link is sent automatically around 7 days before arrival. Once completed, we'll send your arrival and access instructions by WhatsApp before your stay.
Once your online check-in is complete, we'll send your arrival and access instructions by WhatsApp before your stay.
Cancellation & Payment
Based on calendar days before check-in, calculated in the Europe/Madrid timezone:
- 15 or more days before check-in: 100% refund
- To request a cancellation, please contact us by email at info@holidaymoraira.com.
The full accommodation cost is charged at the time of booking. A separate, fully refundable €200 security deposit is also charged at booking — it is never combined with the accommodation payment.
After checkout, the deposit is refunded in full unless there's a specific, documented reason to retain some or all of it — in which case you'll be notified with an explanation.
Stay Details
Minimum stay is set by the check-in month:
- May, June, September: 4 nights
- July, August: 5 nights
- All other months: 3 nights
For stays that cross two months, the check-in month's minimum applies — for example, a stay from 30 June to 4 July uses the June (4-night) minimum.
Private parking is available for €15/day. A remote control is required for access. It is not part of the booking checkout. Contact us after booking and we'll arrange it separately.
No, pets are not permitted.
No, smoking is not permitted inside the apartment.
A baby cot is available on request — let us know ahead of your stay.
Yes, the lead guest must be at least 18 years old.
The apartment sleeps a maximum of 2 guests — no additional guests are permitted.